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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniel (Clyde)

Daniel (Clyde)

September 10, 2024

5  out of  5
rating by Daniel (Clyde)
"Responsive, kind, and very helpful. Glad I made the switch"
We responded:
"Thank you so much! It’s truly a pleasure to be your insurance agent. "
Profile photo of Linda Saunders

Linda Saunders

August 20, 2024

5  out of  5
rating by Linda Saunders
"If you are looking for an expert, personalized agent that values you as a client and goes the extra mile, I encourage you to consider Pam Lewis-Kidder. I have been a State Farm policy holder for over 40 years and Pam is by the the best agent that have encountered; personally and via my business. In a world where technology has replaced humanistic touch points, you will find a great balance as to how Pam and team approach serving you!"
We responded:
"Thank you so much, Linda! I’m so grateful to have you as my customer. It’s people like you that make my job such a joy! Please take care and let me know if you need anything. "
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Mark Shier

August 14, 2024

5  out of  5
rating by Mark Shier
"Long time customer of State Farm Insurance and the Pam Lewis-Kidder team. Great people to work with. Couldn't be happier."
We responded:
"Thank you so much, Mark! It’s a pleasure being your insurance agent!"
Profile photo of Juli Ocean

Juli Ocean

March 14, 2024

5  out of  5
rating by Juli Ocean
"This morning I went to the office of Pam Lewis Kidder. Brittany buzzed me in. She offered me coffee or water and after a few minutes I felt as though was talking to a friend. She made switching from another insurer seamlessly easy-peasy. It was the best sign up experience I've had in years. Brittany was kind, and attentive and had me wrapped up in no time. And we had a wonderful conversation. I'm glad I took the time to do an in-person meeting. Thank you Brittany!"
We responded:
"Thank you so much, Juli! We are so happy to welcome you to our State Farm family!"
Profile photo of Brian Garner

Brian Garner

January 26, 2024

5  out of  5
rating by Brian Garner
"I recently purchased car insurance from the Pam Lewis-Kidder team at State Farm. I worked directly with Brittany, and she couldn't have been more attentive, making it an efficient and pleasant experience. The process was smooth, and she listened to my needs and guided me to a policy that would be best for my family and I. She focused on my benefit over her own. I reached out to a couple other agencies before State Farm, and thank goodness I made one more call. The professional is unmatched, and I'll be sure to refer my family and colleagues here. Thank you Brittany and team!"
We responded:
"It was a pleasure working with you, Brian! Thank you so much for giving us the opportunity to help you with your auto insurance needs."
Profile photo of Rene Shier

Rene Shier

December 6, 2023

5  out of  5
rating by Rene Shier
"Pam is awesome! She was quick to answer my call and responded immediately to my need to prove to the apartment complex at which I reside that I DO have a current renter's insurance policy and quickly emailed Gage Crossing the documentation. 😊"
We responded:
"Thank you, Rene! It’s a pleasure to be your agent. I’ll be here whenever you need me. "
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Roxie Dunkle

June 15, 2023

5  out of  5
rating by Roxie Dunkle
"Brittany truly exceeded my expectations in assisting me with my policy. Her willingness to go above and beyond, and exceptional customer service set her apart. I highly recommend her services to anyone in need of insurance assistance."
We responded:
"Thank you, Roxie! Brittany was glad to help you find an insurance plan to suit your needs. Please let us know if you need anything else. We’re here to help!"
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greg moore

June 6, 2023

5  out of  5
rating by greg moore
"Thanks to State Farm I am saving $130 on my car insurance."
We responded:
"Greg, thank you so much for choosing Pam Lewis-Kidder State Farm. We are so happy to help you save money and get great coverage. Please let us know if you need anything, because we’re here for you.😃"
Profile photo of Tyler Lewis

Tyler Lewis

May 4, 2023

1  out of  5
rating by Tyler Lewis
"If I could give zero stars I would. honestly I loved them until I had to file a claim they have not been helpful it’s been me against statefarm the entire time it’s been over 2 months and there claims department has done nothing but try to bully me into a less than satisfactory solution they want me to use a off color replacement siding and leave shingles pointing at the sky and I’ve repeatedly asked for someone to review my policy and everyone refuses Brittany in Pam’s office said she didn’t have time for that and mark the claims adjuster that I have requested to be removed from my case multiple times for various reasons including refusing to explain my policy, refusing to give management information and refusing reinspection, when no state farm employee showed up to my property to begin with only subcontractors, refusing to adhere to my request of email communication only due to the fact I believe they are trying to bully me into excepting less than what the damage is worth and he continually just kept calling and refused to email State Farm refuses to respect wishes, boundaries and frankly I feel like I have been robbed for the 3 years. Pam is good but unfortunately she carries no weight when it comes to the company that is backing her and now after two months of waiting on this claim to be resolved they told me that I would have to resubmit everything so a two month process can turn into a formal process"
We responded:
"Tyler, I am truly sorry that you are dissatisfied with the Claims decision. I did everything I could to help you resolve the situation. I escalated your claim twice so fresh eyes could look at it. In regards to reviewing your policy, Brittany told me she didn’t feel comfortable reviewing coverages over the phone since there was a claim and she worried that something she said would be misconstrued. In a final effort to assist you, I transferred your complaint to State Farm Corporate last week so you could have your claim reviewed. I was your advocate but I cannot overturn a State Farm Claim’s decision. Sincerely, Pam"
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Miss Cheryl A Kanitz

February 6, 2023

5  out of  5
rating by Miss Cheryl A Kanitz
"Excellent customer service"
We responded:
"Miss Cheryl, thank you! We appreciate your trust in us to take care of your insurance policies."
Profile photo of British Alexander

British Alexander

January 3, 2023

5  out of  5
rating by British Alexander
"Brittany was Amazing she explained everything in depth to let me know I was getting good coverage and she was very patient and professional as I asked questions."
We responded:
"Thank you for taking the time to leave us a review! Brittany is a great part of our team and we're happy to hear he provided a great experience!"
Profile photo of Joe Cottman

Joe Cottman

November 11, 2022

5  out of  5
rating by Joe Cottman
"Brittany was above and beyond And for that I can't thank her enough"
We responded:
"Joe, we’re so glad to hear how Brittany was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
Profile photo of Lisa Thomas

Lisa Thomas

October 8, 2022

5  out of  5
rating by Lisa Thomas
"Friendly, caring agent who thoroughly reviewed and updated our coverage. Very happy with Pam and her office staff."
We responded:
"We love seeing reviews like this, Lisa! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Profile photo of Lori Everard

Lori Everard

September 19, 2022

5  out of  5
rating by Lori Everard
"Pam is wonderful! Very helpful with which coverage to select."
We responded:
"Lori, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Profile photo of Muhammad Bilal

Muhammad Bilal

September 12, 2022

5  out of  5
rating by Muhammad Bilal
"Wonderful people! Pam is just an amazing person. She takes cares of your insurance needs in such a polite manner. I already recommended her office to all my family members and friends. Thank you for the great service and gifts Pam. 🎁 😃"
We responded:
"Muhammad, thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"
Profile photo of Fritz Otterbein

Fritz Otterbein

August 27, 2022

5  out of  5
rating by Fritz Otterbein
"Pam is is without a doubt the best State Farm agent I've been associted with in 40 years of being a State Farm Customer. She reviewed my policy's and made suggestion that made sense and were affordable. Pam knows the insurance business and is able to give sound advice and direction. I have had other State Farm agents but none has helped with difficult circumstances as much as Pam has. If Pam is not your State Farm agent now she should be , she's highly rated with excellent reviews. I would most certainly recommend her."
We responded:
"Thank you so much, Fritz! It has been a pleasure getting to know you and being your State Farm agent. Your confidence and trust in me means more than you will ever know. ♥️"
Profile photo of Ashley Brady

Ashley Brady

August 22, 2022

5  out of  5
rating by Ashley Brady
"I spoke with Brittany over the phone and she was so kind and very patient as she walked me through my insurance policy. As a first time buyer, I didn't know much about what I was walking into so I appreciated how thorough she was! It was very quick, simple and easy. Also, I made a trip to the office to pick up my paperwork and was greeted with a warm hello and asked if I had any more questions. 10/10 recommend!"
We responded:
"Thank you, Ashley, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Brittany, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Profile photo of Grace Barnhart

Grace Barnhart

August 9, 2022

5  out of  5
rating by Grace Barnhart
"Lisa was super kind and helpful!"
We responded:
"Grace, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Lisa cares a lot about our customers."
Profile photo of Elizabeth Bank

Elizabeth Bank

August 3, 2022

5  out of  5
rating by Elizabeth Bank
"I worked with Lisa and she was wonderful! She made what I thought would be a daunting process, simple and pain-free. I would highly recommend!"
We responded:
"Thanks for the kind words, Elizabeth! We’re happy to hear Lisa was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Bruno Anusionwu

June 10, 2022

5  out of  5
rating by Bruno Anusionwu
"Pam was really helpful and gave expert advice. Helped me find the best coverage."
We responded:
"Hi Bruno, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
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Candace Spencer

May 24, 2022

5  out of  5
rating by Candace Spencer
"Pam is amazing! She is really God sent. She explained everything to me and made me feel very comfortable. She is very genuine. You can definitely tell she loves what she does. Thank you so much Pam for your help. I will definitely recommend :)"
We responded:
"Hi Candace, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Profile photo of Kevin Costorf

Kevin Costorf

March 4, 2022

5  out of  5
rating by Kevin Costorf
"Pam is the BEST!! So helpful, by far the best agent I have ever had!"
We responded:
"Thank you for the wonderful review, Kevin! I truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting me with your insurance needs and I am happy to have you as part of our State Farm family!"
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Brenda Gentry

February 2, 2022

5  out of  5
rating by Brenda Gentry
"Pam and her crew is the best for State farm"
We responded:
"Brenda, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Bazil Sampson Sampson Anandaraj

Bazil Sampson Sampson Anandaraj

December 30, 2021

5  out of  5
rating by Bazil Sampson Sampson Anandaraj
"Pam has been the BEST insurance agent I have ever worked with... Quick with responses and answers everything with utmost knowledge and sincerity.. Am so happy that I have her to support me with insurance."
We responded:
"Thank you for the praise, Bazil! You are always a pleasure to work with and I love being your agent! Take care and stay safe!"
Profile photo of Mark S.

Mark S.

December 29, 2021

5  out of  5
rating by Mark S.
"The entire office is very professional and always willing to help their customers. Thank you for everything and have a safe and happy holidays! Mark Sikorski"
We responded:
"Mark, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"